Thursday, June 17, 2010

What If the Customer’s Wrong?

: "Technology companies have been leading the pack, even getting the credit for lifting the country’s struggling stock market, because they offer new, cutting-edge solutions, often times to needs consumers never even had before the Information Age changed the game forever.

But I can’t help but wonder. Have businesses shifted their service strategies too far into the realm of pandering to be truly productive. After all, what if the customer is wrong?"

BruceClay - What If the Customer’s Wrong?

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