ZDNet: "America Online agreed to pay $1.25 million to the state of New York and reform its customer service procedures, the state attorney general announced on Wednesday.
The agreement stems from consumers' complaints that AOL customer service representatives would either ignore requests, or make it unduly difficult, to cancel their service, according to a statement from Attorney General Eliot Spitzer. Spitzer said that an incentive system AOL had developed for its customer service representatives contributed to most of the actions that drew complaints. "
No comments:
Post a Comment